- We compress your video and encode it to a flash (.flv) file that allows it to play in our Digitorial® Video Player (DVP).
- Your video is also compressed into 7 different mobile formats for easy distribution all across the Web and to hundreds of mobile devices.
- We generate the code you need to have your audio or video play from your website.
BACK TO TOPWhat is included in the monthly hosting?
- Use of our dynamic Digitorial® Video Player with options to email, podcast, embed code, RSS feed and text message your video worldwide.
- Your video will be available 24 hours a day, 7 days a week.
- Monthly statistics including how many times your video was played.
- Unlimited simultaneous viewing of your video.
- Use of our Multimedia Content Manager to manage the player features and distribution of your videos.
BACK TO TOPWhat is the encoding process?
- Our production personnel will take your finished video in a variety of formats and encode (digitize) them to work with our software so they stream on your website. We will place different file formats into our player that will allow your video to play across a broad spectrum of high speed and dial-up connections. Our player automatically detects the connection speed of the viewer and delivers the appropriate format.
BACK TO TOPWhat types of video can I send you to encode?
- Hi8, VHS, PAL, MiniDV, VHSC. Almost all digital file types including (.avi, .mpg, .mov, .rm, etc.)
BACK TO TOPHow long can my video be?
- We encode video up to 2 hrs. in length maximum. You can send us any audio or video under the 2 hr. limit. If you have a longer video, it can be split up into sessions and placed into a gallery within our DVP or on a video library page.
BACK TO TOPHow long does it take to process my video streaming order?
- When using Upload-N-Go™ (bring your own video), your video will be ready to distribute in less than one hour. You simply create an account on www.digitorial.com, purchase your services, and then upload your video to our server using your Web browser. Once our server has completed transcoding your video, you can start distributing it immediately.
BACK TO TOPWhere will my video be hosted?
- We partner with a global leader in the video hosting industry. Our server network is one of the largest in the world, is completely scalable and constantly updated and improved, and guarantees that your video will be up and playing 99.5% of the time.
BACK TO TOPDo you offer tech support?
- Yes, we offer tech support. Outages or downtime are rare. But if it does happen, a client can submit a "tech support request" from our "contact us" page on our website. Fill out the form and describe the problem you are having and it will automatically be sent to our hosting/data center so the problem may be corrected. You will receive a status within 24 hrs. Support via our "contact us" page is available 24 hrs. a day, 365 days per year.
BACK TO TOPDo you have an uptime guarantee?
- Yes, we guarantee 98% uptime year round. You are informed via e-mail of scheduled outages/upgrades. It is very rare that downtime exceeds 30 minutes at any given time. Outages are very rare. You will receive a full refund of your monthly streaming charge if we miss our 98% uptime guarantee for a month.
BACK TO TOPWhat type of servers will be used to host my audio or video?
- We use Unix servers such as Linux, BSD and Sun. These are the most reliable servers for streaming media. They do not have the security holes and hacks that Microsoft servers encounter.
BACK TO TOPWhat types of stats will you provide?
- We provide you statistical information from our website 24 hours a day, 7 days a week.
BACK TO TOPHow fast do your servers connect to the Internet?
- Your video will be hosted on a server that connects to a 1 Gig ethernet network that is load balanced over 4 different carriers. This ensures your video does not go down.
BACK TO TOPWhat carriers do you use to ensure constant connectivity?
- Our provider contracts with multiple fiber carriers including Verio, Quest, Cogent and Sprint, to ensure that your connectivity does not go down.
BACK TO TOP